COLLABORATION

Voice & Unified Communications

Lumen's voice and collaboration portfolio spans cloud voice, SIP trunking, hosted PBX, and managed Microsoft Teams calling — backed by one of the largest SIP footprints in North America and 30+ years of UC&C expertise.

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30+YEARS OF UC&C EXPERTISE

Four workers chat in a modern office (semantic substitute — no voice-specific hero in pictures.json)

LargestSIP trunking provider in North America

30+ yrsUC&C expertise

6global SBC data centers for Teams Direct Routing

Multi-vendorZoom / Microsoft / Cisco integration

Voice & UC portfolio

Voice Complete

The intelligent path to a simple conversation

From $8/CCP/mo (12-mo min)
Cloud-ready SIP
IP or TDM PBX direct PSTN

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SIP Trunking

Largest SIP footprint in North America

From $8/CCP/mo
Global direct routing
Built-in failover

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Hosted VoIP

Cloud-delivered PBX. No premises phone system required.

Webex integration
Poly / Grandstream / Cisco endpoints
Self-service admin portal

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Lumen Solutions for Microsoft Teams

Teams Phone with Direct Routing + Operator Connect

From $14/user/mo (36-mo)
6 global SBC data centers
Dynamic 911 + 24/7 support

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Cloud Voice — 3-tier

Calls, messages, video on a single interface

Essentials $11.50/user/mo
Plus $17.50/user/mo
Premium $22.50/user/mo

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Microsoft Teams Operator Connect spotlight (deferred — type-only render)

CARRIER PARTNERSHIP

Microsoft Teams Operator Connect — carrier-grade calling, native in Teams.

Lumen is a Microsoft-certified Operator Connect carrier with high-availability SBCs in 6 global data centers. Keep your existing phone numbers, get dynamic 911, and run Teams Phone with carrier-grade PSTN over the AS3356 backbone — the #1 peered network in the world. Operator Connect, Direct Routing, 6 SBC data centers, dynamic 911, 24/7 Lumen support.

American Family Care

“With Lumen, we have been able to stay ahead of emerging technologies and make sure that our business remains safe.”
— Claudius Moore, CIO, American Family Care

<2%dropped call rate

99.9%uptime

$30K/mosavings across 200+ clinics in 26 states

Collaboration alliances

Cisco