Family-owned out of one yard on 35th Ave since 1998. Ten ROC-licensed technicians, four roster services, one phone number — answered every night by a person, not a call center. Pricing bands published, written estimate before any work, and the same Wilson family on the truck for twenty-eight years.
Every City Wide service is a roster entry, not a marketing tile. Each entry below carries a stencil ID, a named lead technician with years on the truck, a published pricing band, a response-time commitment, and a 24/7-eligible flag. Pricing bands are typical — every job ships with a written estimate before any work begins.
Rheem-certified for tankless and standard. Replace failed units, repair sediment-fouled tanks, retrofit gas to electric or tankless. We carry the four most-installed Rheem SKUs on the truck so most replacements ship same-day.
Electronic detection with LeakTronics LT-12 acoustic gear — we locate the leak under the slab before we open any concrete. Reroute or spot-repair based on what the locate says. No exploratory demolition, no guessing.
Green Fusion no-salt TAC systems and traditional salt-cycle softeners. We size by household and hardness test, not by sales script. Install includes loop tie-in, drain provision, and a 5-year service warranty on parts and labor.
Camera-inspected drain cleaning, hydro-jetting for grease and root, and trenchless pipe-burst replacement for failed sewer laterals. We send the camera footage to your phone before quoting any pipe work.
One number, answered every night by a person who knows the city. Tonight's dispatcher is Brad J. — fourteen years on the truck, eleven on dispatch. We do not subcontract the after-hours line.
I-10 · I-17 · 101 · 202 — inside the loop, every night. Outside the loop we add 30 minutes and confirm before dispatch.
Our yard is on 35th Ave in west Phoenix, and our four trucks roll out from there. The dispatch zone covers the Phoenix metro inside the I-10 / I-17 / 101 / 202 loop with a 47-minute typical response. We go outside the loop on scheduled visits, but we will tell you the distance up front.
Inside the I-10 / I-17 / 101 / 202 loop, our SLA is 47 minutes typical. Outside the loop, we add 30 minutes and confirm with you before we dispatch the truck.
A real pull from the dispatch log — three recent jobs, the named technician on the truck, the neighborhood, and the customer's first name and last initial. We publish the recent roster so you know what we actually do, not what a marketing page wishes we did.
40-gal tank failed on a Sunday night, flooded the garage. Brad swapped to a Rheem PROG40 inside three hours of the dispatch call. Garage dried, gas re-pressurized, customer back online before bedtime.
Hot-side slab leak under the master closet — water bill jumped from $80 to $340. Carlos located the leak inside 90 minutes with the LeakTronics LT-12. Reroute through the attic, no concrete cut. Closed in a day.
Replaced a 12-year-old salt-cycle unit with a Green Fusion TAC no-salt system. Hardness test came back at 18 grains. Loop tie-in clean, drain provision routed properly. Customer reports softer skin and zero salt-fill maintenance.
Every City Wide technician is ROC-licensed under our master license (#287143) and named on the truck. Below: the four current roster leads — each with their specialty, years on the City Wide truck, and the trade certifications that put them on the call.
For water heater installs, water softener installs, and any roster job over $1,000, we offer 0% APR financing through Synchrony. Same-day approval, no fees if paid inside the promo window. Quiet financing — not the lead of the pitch.
“Water heater went out at 9 PM on a Tuesday. Called the after-hours line and got Brad J. directly — not a call center. Travis himself called back inside ten minutes to confirm the truck. New unit in by 11:30 PM. This is what family-owned actually means.”
“Carlos found a slab leak the previous plumber said would require cutting open my living room floor. He located it acoustically inside 90 minutes and rerouted through the attic. Saved me probably $8K. He should be running the company — but I get the feeling Travis does fine.”
“Third generation in this house and the same plumber for the last twenty years — first Tom, now Travis. Mike installed a Green Fusion softener last week. Quoted band, came in inside the band, written estimate, no upsell. The city should run more like City Wide.”
My dad Tom started City Wide out of our garage on 35th Ave in 1998 — one truck, one yard, one phone number. I took over the operating lead in 2018 after seven years on the truck under him. He still drops in most weeks. We have never franchised, never sold to a holding company, and never moved the dispatch line off-site. The roster you see published here is the roster that actually rolls. We are Phoenix-licensed, Phoenix-dispatched, and Wilson-owned.
Three stamped credentials on the roster right now. Mention the code when you call the dispatcher and we apply it to the written estimate before we start work — never a surprise on the invoice.